Analysis and dissemination are critical to identifying key areas for improvement and ensuring that action is taken based on the findings. TOS has a strong analytical capability within the team, so can use the right statistical techniques where they will add value.
In terms of dissemination:
- We produce clear and insightful reports, mostly using a storyboard approach and format so that the reader can easily digest and understand the key findings.
- We can share results with clients in real-time through a secure online portal allowing clients to monitor results on key measures, analyze differences by segment, and even view full survey transcripts from customers
- We facilitate workshops to develop action plans based on the findings to improve service levels
- We conduct filmed interviews with customers to ‘bring to life’ key issues for our clients to address