Customer Satisfaction Tracking

Our customer satisfaction programs cover both consumer and b2b, for businesses with a customer base running into the millions. We come with no preconceived ideas – our solution is always developed following a process of review and consultation. Whether your focus is on overall satisfaction, Net Promoter Score, Customer Effort, competitor benchmarking or driver analysis, we can advise and help to develop the right model for you.

Market effectiveness-branding research